WoodBedRails.com

Many items are in-stock and will ship within 72 working hours following your order. Wood Rails and Center Supports are normally shipped via UPS or FedEx, and tracking information will be e-mailed to you when the shipment is processed. Due to their size, these items can not be shipped via the US Postal Service, to a PO Box or APO/FPO address, so please provide a physical shipping address for delivery. Please provide a current daytime telephone number in case you need to be contacted regarding your order.

Is My Order Eligible for Free Shipping?

The free shipping promotion applies to most items in the store, unless otherwise stated in the product description. Free shipping is only available to the "Lower 48" United States. Hawaii, Alaska, APO/FPO, Canada, U.S. Territories, and other International Destinations will incur additional shipping costs. Please use the Shipping Quote tool in the shopping cart or contact us for an estimate. Orders with Free Shipping will be shipped by standard ground service, at our discretion. Expedited shipping is available during checkout. Contact us prior to ordering if you have special shipping requirements.

International Shipping

Free Shipping is not available for International Destinations. Please use the shipping cost calculator in the shopping cart or contact us before placing your order for a shipping estimate. If you place an order and are not charged shipping during checkout, we will contact you regarding shipping charges. You will be provided a tracking and/or customs number when your order ships.

Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.

The shipping charges you pay to us do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse the shipment and it is returned to us.

We have no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

Approximate Transit Times (Business Days):

The transit times shown on the map below are estimates for regular Ground service. Transit times are quoted from the day your package leaves our warehouse. Map provided by UPS, showing transit estimates from our main warehouse in High Point, NC.